Terms and Conditions of Service

Introduction

This article will outline The Quirky Kid Clinic's Terms and Conditions of Service. These Terms and Conditions are designed to assist you in making an informed decision before engaging our services.

1. Acceptance of the Terms and Conditions and Schedule of Fees:
   
   1. You accept our Terms and Conditions and Schedule of Fees by
      • making an appointment with us, or
      • completing our Intake Form electronically or manually, or
      • continuing to make appointments or providing us with instructions; 
   2. Upon acceptance, you agree to pay for our services on these terms.
   3. The referring parent is solely responsible for the payment of fees. The referring parent is the person named in the Intake Form. 
2. Appointment confirmations:
   
   1. All appointments are confirmed in writing via email.
   2. You are responsible for checking your email for a confirmation, including your spam box.
   3. If a confirmation email does not arrive or can’t be located, you are responsible for contacting us, within 2 hours of making an appointment over the phone or online to clarify the booking, if needed. 
   4. If there is any doubt or confusion between the verbal confirmation or written confirmation of an appointment, the written confirmation is always the correct one.
3. Our Schedule of Fees:
   
   1. We will charge fees for the services provided to you in accordance with the Schedule of Fees.
   2. The Schedule of Fees is revised annually on the first of July. 
   3. The Schedule of Fees is an itemised list. Some services provided to you are calculated on a unit basis and are not calculated on a time basis.
   4. You are responsible for reviewing the Schedule of Fees prior to requesting a service.
   5. If you cannot afford our services and request a referral, we will refer you to an alternative service or to an agency that can assist you in locating other services. We do not offer bulk billing arrangements under Medicare.
4. Estimation and Quotes:
   
   1. We can provide you a cost estimate, at your request. It is generally difficult to provide an accurate price estimate of health services due to the personal nature of such services and the number of variables involved in the treatment of each person. These may include the following: 
      
      

      I) the number and duration of telephone calls or other communication;
      II) your prompt and efficient response to requests for information or instructions;
      III) whether your instructions are varied;
      IV) whether documents have to be revised in light of varied instructions;
      V) other persons with whom we deal and the level of cooperation of the clients and other persons involved;
      VI) the complexity of your service request.

5. Expenses and Disbursements:
   
   1. We will be responsible for internal expenses which we incur in providing you with a service, except when these expenses are described in the Administration fees table of the Schedule of Fees
   2. We may incur disbursements (money which we pay or we are liable to pay to others on your behalf). Disbursements may include registrations fees, court filing fees, process server fees, travel expenses, transcript expenses, etc. You will pay us for disbursement costs.
6. Billing Arrangements:
   
   1. We require you to provide us with your credit card details before making a booking with us. 
   2. By providing us with those details you authorise us to store and use your card to bill you for services scheduled, rendered and any relevant cancellation charges. You can request this authorisation to be cancelled, but only after all due fees are paid in full. You consent to these charges and will not dispute them. If you dispute a valid charge, you agree to pay the costs of resolving the dispute, including any time spent by our administration team.
   3. Fees due are charged to the credit card provided between 48 hours before and 24 hours after the scheduled service. If your credit card is not approved because of insufficient funds, a $5 administration will be charged each time we attempt a payment. Our team will contact you after payment is unsuccessful to give you the chance to correct it.
   4. If you do not have a valid credit card, pre-payment for all services is required, and we will request a deposit for the fee of one (1) standard consultation or the value of the scheduled service. 
   5. The referring parent is financially responsible for the payment of all fees and charges. Only one parent can nominate to be financially responsible for the accounts. 
   6. Some services may require upfront payment.
   7. Telephone consultations and teleconferences require payment upon booking.
   8. If you book an Initial Consultation online and cancel the service within the cancellation period, a booking fee of $15 will be charged regardless of the notice period. 
   9. Interest at the rate of 10% p.a will be charged on any amounts unpaid after the expiry of 30 days after a tax invoice has been sent to you. An account-keeping fee of $20 a month is also charged to unpaid accounts.
   10. If you do not pay a tax invoice issued to you we will seek to recover the amount of the invoice plus interest and costs.
7. Retention and Copying of your Files:
   
   1. The files we hold are our copyright and property.
   2. You can request access to your files in accordance with the Privacy Policy. There are fees and charges associated with file access and retrieval.
   3. Children’s files are stored until the child turns 25 years of age. After this date, they may be destroyed unless legislation requires otherwise. Your (express or implied) agreement to these terms constitutes your authority for us to destroy the file after the above period.
8. Termination by us:
   
   1. We may cease to provide services to you whilst any of our tax invoices remain unpaid, or:
      
      I) if you do not, within 7 days, comply with any request to pay an amount in respect of disbursements or future costs; or
      II) if you fail to provide us with clear or timely instructions or information to enable us to advise on your child’s treatment; or
      III) if you indicate to your psychologist or they form the view that you have lost confidence in their work; or
      IV) if there are any ethical concerns that arise and or your psychologist consider it is in your best interest if they cease acting for you, for example, a conflict of interest; or
      V) If you behave in an aggressive, threatening or disrespectful way towards any of our staff.
9. GST:
   
   1. Where applicable, GST is payable for professional fees and expenses and will be clearly shown on our tax invoices. By accepting these terms you agree to pay the amount equivalent to the GST imposed on these charges.
10. Updates and Changes
    1. The Terms and Conditions are updated from time to time, and you accept the changes to the Terms and Conditions or Schedule of Fees by continuing to make appointments or providing us with instructions.
11. Governing Law
    1. Nothing in these Terms and Conditions affects your rights under the Australian Consumer Law.