Client Code of Conduct

Quirky Kid Pty Ltd (ACN 606 832 606) (we, us or our) is a provider of child psychology services. You (you, your) have engaged us to provide your child or dependant with our services. Our staff have the right to be treated with courtesy and respect and have a safe working environment.

This Code of Conduct applies to all interactions you have with us in connection with your child or dependant receiving our services, irrespective of whether those services are being delivered in person, remotely, at your premises or other premises.

Code of Conduct

You agree that you will:

• Behave lawfully;
• always treat our staff with courtesy and respect, including recognising that our staff are required to operate within the boundaries set by our organisation, as well as by external regulatory bodies and legislation; and

• ensure that any person that is supporting or otherwise accompanying your child or dependant when receiving the services is aware of this Code of Conduct.

  
  

You must not:

• Engage in any conduct which is offensive, aggressive, discriminatory, abusive, threatening or inappropriate towards another person;
• take risks with your person or behave in a dangerous manner or a manner likely to cause harm to yourself, another person or the property of another person;
• make persistent or unreasonable demands that push for staff to act outside the boundaries of our organisation, external regulatory bodies or legislation, as we cannot accommodate requests that would require us to act outside these boundaries;
• harass or make threats (in any way and any form) to the safety or wellbeing of any person;
• destroy or damage our property or the property of any third party or allow anyone in your custody or control to destroy or damage our property;
• engage in any actions or use any words (whether oral or written) that are verbally, physically, sexually or psychologically abusive. This includes any spitting, hitting, pushing, shoving, yelling, and any unwanted or inappropriate physical contact;
• comment on the physical, cultural, political, religious or sexual inclinations of another person; and

• while on our premises, or your child or dependant is receiving services from us, display to any person any images or videos which are of a sexual nature (including pornography), violent or which incite discrimination, violence or hatred towards another person.

  
  

Breaching this Code of Conduct

If you breach this Code of Conduct, we may:

• Advise you that we will be unable to assist you or your child or dependant if the behaviour continues;
• warn you that we will immediately end the conversation or services for your child or dependant if you do not change the behaviour; and
• end the conversation or services for your child or dependant if you do not change the behaviour, or we feel unsafe at any time.

We may also take further action against you, which may include:

• a verbal or written warning that we will cease the services if the conduct continues;
• termination of your child’s or dependant’s services agreement and cessation of all services;
• making a police report;
• the institution of civil action; or
• such other action as we deem appropriate in the circumstances.

You understand and agree that failure to comply with this Code of Conduct may result in us terminating our service agreement with your child or dependant, who we may need to refer to another provider to provide the services. You may also be personally liable for conduct engaged in by you contrary to this Code of Conduct.

Amendments

We may, at any time and at our discretion, vary this Code of Conduct by publishing the amended Code of Conduct on our website. We recommend you check our website regularly to ensure you are aware of our current Code of Conduct.

For any questions or notices, please contact us at:

Quirky Kid Pty Ltd (ACN 606 832 606)

Email: support@quirkykid.com.au