How do you bill for your services?
The Quirky Kid Clinic charges in accordance with a Schedule of Fees. The schedule is updated yearly and is based on the Australian Psychological Society recommended schedule. The information provided in this article is intended to assist you with the interpretation of the Quirky Kid Schedule of Fees and Terms and Conditions and to answer the Frequently Asked Questions.
When you request and receive a service by a Quirky Kid psychologist in the clinic setting, outside the clinic setting (eg.: school) or over the phone, we will charge your account a fee. The amount charged will correspond to the psychologist billing rate and the time is taken to provide you with the service. You should always consult the Schedule of Fees for the itemised fees that we charged.
In addition to the psychologist time, Quirky Kid may charge you for other services such as case management fees or for administrative items like postage, photocopying or phone calls. The additional charges are only billed to you only when it's necessary.
It is important to note that Quirky Kid has obtained your approval to charge for our services when you first completed our intake form or made a booking with us (see Item 1 of Term and Conditions). The Intake Form also provides you with all the disclosures and required information that is expected from us from the consumer legislation.
We understand, however, that some people seek psychological services at times of stress. For this reason, our customer support team takes all possible steps to inform you of the likely cost of each service you request from us. Note that this is not always possible and you should ask us about the cost of a service or request at the time you make a request or when you approve a recommendation made by the psychologist.
Important points about Quirky Kid BIlling
- Schedule of Fees:
Always read the schedule of fees before making a service request.
- Minimum charge:
You will be charged a minimum fee each time you request a service regardless of the duration of that service. The minimum fee is equivalent to 30 minutes of the service rate.
- Billing Increments:
After the initial hour of service, we bill in 30 minutes increments.
- Reports and Letters:
Reports and letters are NOT included as part of any service but are charged separately.
Frequent Asked Questions:
- Do you offer free services?
No. Quirky Kid is a private clinic, and we work on a fee-for-service basis only.
- Do you offer email consultations?
No. Quirky Kid psychologists do not provide consultation or advice via email. However, if you or someone else (another parent, school, or another professional service) send us an email in relation to your case, we will review that correspondence and fees and charges will apply for that time.
- Are all services charged the same?
No. Each service is charged in accordance with its respective item on the schedule of fees and for the professional that delivers the service to you.
- Do you charge for telephone consultations?
Yes. Telephone consultations are charged in accordance with the schedule of fees.
- Do you charge for consultations with a teacher or other professional involved in the care of a patient?
Yes. Consultation with third parties is defined as ‘Case Conference’ and is charged in accordance with the schedule of fees.
- Is a report included in the cost the session?
No. A report, or any other written documentation, is not included in the cost of a consultation.
- When do I pay for my appointments?
Payments are processed up to 48 hours before and 24 hours after the scheduled service on the credit card provided by you before your initial consultation
- When will I receive my receipt?
Invoices are processed and email to you up to 48 hours (2 business days) after payment.
- Do you need to keep my credit card on file?
Yes, we require you to provide us with your credit card details before making a booking with us. Your credit card details are secured by Stripe.
- What if I do not have a credit card?
If you do not have a credit card, pre-payment for all services is required, and we may request a deposit.